Support
How can we help?
Contact us
For a billing question, add the invoice number if you have it. Never send your password — we will never ask for it.
I can't sign in
On the sign-in screen, enter your email and choose Forgot password. We'll email you a link to set a new one. Links work once and expire after a short time; if yours has expired, ask for another.
If you signed up with Google or Apple, use that same button to sign in — there may be no password to reset.
Haven't received the email? Check your spam folder, make sure the address is typed correctly, and wait a couple of minutes before asking again.
My subscription
Open Profile and choose Manage subscription to see your plan, restore a purchase or cancel. If you subscribed through the App Store or Google Play, you manage and cancel it in your Apple or Google account settings.
Read how cancellation and refunds work on the cancellation & refunds page.
Delete my account
You can delete your account and its data yourself, or ask us to. See how to delete your PiecePal account.
Privacy and terms
Read the privacy policy and the terms of use.